Biman Bangladesh Airlines Ltd has been directed by a consumer forum here to pay Rs 41,000 to a passenger for loss of his LCD TV in transit from Bangkok.
Complainant bought an LCD TV for Rs 31,000 from Bangkok and during his return journey on May 2, 2010; he had deposited it with the airline for transporting it back to India on the same flight that he was travelling in. On reaching Delhi, he found that the TV had not arrived on the same flight and the airline informed him that it was lost in transit, he had said.
It was alleged by the complainant that, despite being informed the airline authorities on the loss of baggage, the airline refused to compensate the consumer which leading him to go for this complaint.
The New Delhi District Consumer Disputes Redressal Forum held the airline guilty of rendering deficient service and asked it to pay the sum, which included the TV’s cost and compensation to the aggrieved complainant.
A Bench presided by C.K. Chaturvedi hold that, Biman Bangladesh guilty of deficiency and direct it to pay Rs 31,000, the cost of LCD, to complainant and the Forum also awarded him Rs 10,000 as compensation towards harassment and litigation cost.